Effective Date: June 1, 2024
1. Introduction
At Focus Communications Inc., we are committed to creating an inclusive and accessible environment for all employees, customers, and stakeholders. This Accessibility Plan is designed to meet the requirements of the CRTC Accessible Canada Act (ACA) and ensure compliance with accessibility standards.
2. Objectives
- • Compliance: Ensure that all policies, practices, and procedures comply with the CRTC ACA.
- • Accessibility: Provide equal access to services, information, and employment opportunities for individuals with disabilities.
- • Awareness: Promote awareness and understanding of accessibility issues among staff and stakeholders.
3. Scope
This plan applies to all employees, contractors, and visitors of Focus Communications Inc. and covers our facilities, communication methods, and employment practices.
4. Accessibility Policies
4.1 Accessible Customer Service
- • Policy Statement: Focus Communications Inc. is committed to providing accessible customer service to individuals with disabilities.
- • Implementation: Provide training to employees on accessibility requirements and how to interact with customers who have various disabilities.
- • Feedback Mechanism: Implement a process for customers to provide feedback on accessibility issues and address concerns promptly.
4.2 Accessible Facilities
- • Policy Statement: Our facilities are designed to be accessible to individuals with disabilities.
- • Implementation: Regularly review and update physical spaces to ensure compliance with accessibility standards, including ramps, elevators, and accessible restrooms.
- • Maintenance: Perform regular inspections to ensure that accessibility features are maintained and functioning properly.
4.3 Accessible Communication
- • Policy Statement: Ensure that all communications are accessible to individuals with disabilities.
- • Implementation: Provide alternative formats for written materials upon request (e.g., large print, braille, or electronic formats). Ensure that digital content, including websites and online platforms, meets accessibility standards.
4.4 Accessible Employment Practices
- • Policy Statement: Foster an inclusive work environment by implementing accessible employment practices.
- • Implementation: Ensure that recruitment processes are accessible, including job postings, interview processes, and onboarding procedures. Provide accommodations for employees with disabilities to support their performance and career growth.
5. Training and Awareness
- • Training Programs: All employees will receive training on accessibility policies and practices. New hires will be trained as part of their onboarding process.
- • Ongoing Education: Regular updates and refresher courses will be provided to ensure continued awareness and compliance with accessibility requirements.
6. Accessibility Committee
- • Composition: The Accessibility Committee consists of members from various departments, including HR, Facilities, and Customer Service.
- • Responsibilities: Oversee the implementation of the Accessibility Plan, address accessibility issues, and recommend improvements. Review and update the plan annually.
7. Monitoring and Reporting
- • Monitoring: Regularly monitor compliance with the Accessibility Plan and assess the effectiveness of implemented measures.
- • Reporting: Prepare an annual report summarizing accessibility initiatives, challenges, and progress. Share this report with employees and stakeholders.
8. Feedback and Improvement
- • Feedback Mechanism: Provide multiple channels for employees and customers to provide feedback on accessibility issues (e.g., email, phone, suggestion boxes).
- • Continuous Improvement: Use feedback to make necessary adjustments and improvements to accessibility practices.
9. Contact Information
For any questions or concerns regarding accessibility, please contact:
- • Name: Sadique Murshid
- • Phone: (604) 283-6684
- • Email: accessibility@focusd.ca
- • Address: 9701 201 St, Langley BC V1M3E7
10. Review and Updates
This Accessibility Plan will be reviewed and updated annually or as needed to ensure continued compliance with CRTC ACA requirements.
Approval:
Cliff Bouillet
President
June 1, 2024